Why are cross-connection control programs important?

Cross-connection control programs are vital for safeguarding public health by ensuring that contaminants do not enter the potable water supply. These programs help identify and manage potential cross-connections—points where non-potable water can inadvertently flow into the drinking water system. By systematically monitoring and controlling these risks, utilities can prevent hazardous substances from compromising water quality, which is crucial for maintaining safe drinking water standards. This proactive approach not only protects consumers but also enhances public confidence in water safety and quality.

While operational costs, meter reading efficiency, and customer engagement may all play roles in water distribution systems, the primary focus of cross-connection control programs is the prevention of contamination, making it the most important reason for their implementation.